New Entitlement limits announced!

New Entitlement limits announced!

by | Nov 3, 2021

Yesterday at Ignite, new Entitlement limits were announced and the corresponding Microsoft Docs page was updated: Requests limits and allocations – Power Platform | Microsoft Docs
In general I am very positive to these changes as they more closely correspond to the overall goal of what was said to be point of Entitlements.

First of all, the most important fact is that non-licensed users have been upped from 100k to 500k for all Dynamics 365 Enterprise and Professional licenses. On top of that, 5k requests are added per Dynamics USL. Capped to 10M. Hence a small org with 5 Dynamics Pro users will get 500k + 5x5k = 525k requests per 24h. A large org with 1000 Enterprise users will get 500k + 1000x5k = 5.5M. A larger org with 10k enterprise sales users will be capped at 10M requests.

Normal, payed users have also been changed a bit. An enterprise or pro license is entitled to 40k requests. Note that this does not include team member licenses, which are entitled to 6k.

The capacity addon has also been changed to include 50k instead of the previous 10k. If the prices at $50 is still the same, I don’t know at this time. Then this price has been reduced to 20%. I will get back to this later.

This change is good as it will probably cause the majority of the customers to not exceed this. There will probably still be a few larger customers or complex solutions that will exceed and I do suggest that you talk to your partner and your Microsoft account manager to try to arrange something.

There are still some issues that I think need addressing;

  • How can ISV:s like Click Dimensions which by nature will be rather verbose be able bundle requests?
  • Larger corporate/global tennants with multiple instances are still punished by this model and would benefit from splitting the one large tennant to several smaller. But that makes it a lot more complex from an IT-perspective and isn’t the point that it is great to keep them all in one?
  • Licensing is still rather complex from a capacity perspective and that might scare customers. I have talked to customers that have chosen SalesForce just due to this reason.

There is more to be discussed regarding this, but I wanted to give my perspective on this as soon as I could and also put some light on this. I will be back on the subject.