Had an interesting error reported by a customer today. It seems that in the Swedish version of CRM 4.0 the duplicate detection window showing found duplicates is too small. You cannot see the buttons:
This is a bit trick to fix since this form is not customizable and I think the only supported way of actually fixing it is changing the amount of text at the top by exporting the tags.
There is, however, a very small unsupported change that you can do that will enable the scrollbars which will allow you to scroll down to see and press the buttons.
Open the file: CRMWeb/Tools/DuplicateDetection/ViewDuplicates/ViewDuplicates.aspx
and edit the tag to instead. It will give the following result:
Which will allow the user to scroll down and see and press the buttons.
The risks of this unsupported fix is that it might be overwritten in update rollups, but it would destroy anything and there are no risks when upgrading to 2011.
I really would like Microsoft to fix this bugg though…
If anyone has some other solution to this, that is supported, please leave a comment.
Gustaf Westerlund
CEO, Chief Architect and co-Founder at CRM-konsulterna AB
www.crmkonsulterna.se
This was fixed in one of the later rollups, I forget which though.
Ok, I had UR12 installed but I'll check later versions. Thanks.