Today Dennis Michalis, General Manager of Dynamics CRM at Microsoft announced that in Q2 2012 a service update of Microsoft Dynamics CRM 2011 will include cross browser functionality to allow users on a multitude of browsers and operting systems to finally be able to use all the great functionality of Dynamics CRM without having to use workarounds like virtualization or terminal services.
|Supported Browsers (From Microsoft Roadmap PDF)|
He also announced that Microsoft Dynamics CRM Mobile will be released, a Micrsoft based product for bringing CRM functionality to Windows Phones, iPads/iPhones, Androids and Blackberries.
|CRM Anywhere on iPad (From Microsoft Roadmap PDF)|
There were also some other updates that were announced that you can read about in the Service Update Roadmap Q2 2012.
The cross browser functionality is something many of my customers have been waiting for a long time and I really look forward to seeing it. My colleague Rickard noted that no Unix/Linux based systems were mentioned in the matrix which is notable. According to what they previously have mentioned the mutlibrowser version will be based on HTML5 there might hence be two reasons for it not being included. Either it is not tested or there might be parts of the system that required Silverlight or some other component that only exist on Windows and Mac operating systems.
The other notable thing is that the mobile client will be big drawback for companies like Resco, TenDigits and CWR Mobile who have very competent mobile clients. This is always a risk for companies working with products close to Microsofts since Microsoft always need to expand and grow. So, if you are a company looking to invest in a mobile solution, think twice, it might be a good idea to wait a month or two and have a look at the Microsoft version of the product. It will require an extra cost so there will still be room for the other mobile clients but as others have previously noted, it is always hard to compete with Microsoft. Their mobile products do still have several upper hands on Microsoft Dynamics CRM Mobile in this early version for example, it does not support offline functionality and I would presume the mobile API is not as extensive as that of Resco or CWR Mobile (I do not have any experience of TenDigits).
CEO, Chief Architect and co-Founder at CRM-konsulterna AB