by Gustaf Westerlund | Dec 12, 2016
Been working with the upgrade of a customer from CRM 2013 to CRM 2016 on-prem and we ran into this weird error. The case form didn’t want to work after upgrade if we didn’t turn of the turbo forms. For those of you who are not aware of this, in 2015 Spring wave, there was a revision of how forms were loaded, called the turbo forms. After this version there is a setting in the first tab of System Setting where you can turn on “Legacy form rendering” if you want to go back to the old rendering method.
However, we noticed some other strange errors, for instance bool fields with Yes/No values with No as default, were shown as “False” when the form was in create state. Once the form had been saved this error went away.
Another error we saw was that if you tried to save emails, (not send them), you got an error message. The email got saved anyway, but you got a nasty message.
However, if we switched back to turbo forms, both this email error and the bool-error disapeared. Hence, it seems the legacy form controls are not nearly as well quality tested as the turbo form versions so I would strongly suggest that you do not use them unless you have no other option, and then try to move away from them as soon as possible.
So, trying to stick to my paradigm for troubleshooting; “Find where the error is first, then what the error is” – I wanted to go back to the case entity and find out why the turbo forms didn’t work.
Rickard and I, who were troubleshooting this together, enabled the dev-mode in IE (pressing F12, if you don’t know it) and opened a case. The odd thing was that the point where it broke was in one of Microsoft’s functions. I have been unable to recreate the error now so I cannot show it. And after some nitty gritty debugging in IE, we found that the script seemed to be missing “productid” and “primarycontactid” or in laymans terms, Product and Contact.
So, I added them to the case form, and magic! It worked.
But the story doesn’t end there. As I thought that this might be a good blog article and I wanted to recreate the error to have as a screendump, I removed the fields again… and mark my surprise when the form still worked… twilightzone.
Gustaf Westerlund
MVP, Founder and CTO at CRM-konsulterna AB
www.crmkonsulterna.se
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by Gustaf Westerlund | May 18, 2015
How synchronous workflows that fail, make emails disappear.
During the last few Days I have been having the not so pleasant experience of trying to find some really nasty errors in incoming emails to a queue in CRM. We are using CRM 2013 SP1 (on prem) and hence are using the Server Side Sync. Everything had been working great and we had developed some neat workflows that did some magic to convert emails to cases (as those features were not available, and not good enough either) when we develop our stuff.
Well, thing stopped working, I tried sending emails to the CRM server, but none were received in CRM. All I got in CRM was a not so descriptive general alert saying:
“An error occurred while creating incoming email in Microsoft Dynamics CRM for the mailbox XYZ. To view the email that failed, see the alerts in the mailbox record.”
and in the mailbox:
“An error occurred while creating the incoming email “Test 1512″ in Microsoft Dynamics CRM for the mailbox XYZ.”
As I am working on my telepathic abilities, I have not yet reached a level where I can understand what is wrong so I had a look in the trace, and I was very happy I was running an on-prem server. It is a bit long, don’t worry if you don’t understand it all, nobody (I think) does.
[2015-05-15 15:21:13.459] Process:CrmAsyncService |Organization:673c5996-a1fa-e311-93ed-00155d0a831d |Thread: 4 |Category: Platform.Metadata |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: | <>c__DisplayClass1.<LoadMetadataContainerFromDatabase>b__0 ilOffset = 0x14
>Multi-org sharable cache loading system and non-system metadata with build number 6.1.0.581 and language 1033
[2015-05-15 15:33:45.132] Process:CrmAsyncService |Organization:00000000-0000-0000-0000-000000000000 |Thread: 26 |Category: Exception |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: cf367175-12a2-4719-a5af-f53f7f254399 | CrmException..ctor ilOffset = 0x7
at CrmException..ctor(String message, Exception innerException, Int32 errorCode, Boolean isFlowControlException) ilOffset = 0x7
at CrmException..ctor(String message, Exception innerException, Int32 errorCode) ilOffset = 0x5
at Exceptions.ThrowIfGuidEmpty(Guid parameter, String name) ilOffset = 0x18
at OrganizationSdkServiceInternal.Retrieve(String entityName, Guid id, ColumnSet columnSet, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, Boolean checkAdminMode) ilOffset = 0x16
at InprocessServiceProxy.RetrieveCore(String entityName, Guid id, ColumnSet columnSet) ilOffset = 0x28
at OrganizationServiceProxy.Retrieve(String entityName, Guid id, ColumnSet columnSet) ilOffset = 0x4
at EntityDictionary.TryRetrieveEntity(String key) ilOffset = 0xF8
at EntityDictionary.System.Collections.Generic.IDictionary<System.String,Microsoft.Xrm.Sdk.Entity>.get_Item(String key) ilOffset = 0x1B
at VisualBasicValue`1.Execute(CodeActivityContext context) ilOffset = 0x3A
at ActivityExecutor.ExecuteInResolutionContext(ActivityInstance parentInstance, Activity`1 expressionActivity) ilOffset = 0x35
at InArgument`1.TryPopulateValue(LocationEnvironment targetEnvironment, ActivityInstance activityInstance, ActivityExecutor executor) ilOffset = 0x2F
at ActivityInstance.InternalTryPopulateArgumentValueOrScheduleExpression(RuntimeArgument argument, Int32 nextArgumentIndex, ActivityExecutor executor, IDictionary`2 argumentValueOverrides, Location resultLocation, Boolean isDynamicUpdate) ilOffset = 0x16
at ActivityInstance.ResolveArguments(ActivityExecutor executor, IDictionary`2 argumentValueOverrides, Location resultLocation, Int32 startIndex) ilOffset = 0x9C
at ExecuteActivityWorkItem.ExecuteBody(ActivityExecutor executor, BookmarkManager bookmarkManager, Location resultLocation) ilOffset = 0x1C
at ActivityExecutor.OnExecuteWorkItem(WorkItem workItem) ilOffset = 0x53
at Callbacks.ExecuteWorkItem(WorkItem workItem) ilOffset = 0xD
at Scheduler.OnScheduledWork(Object state) ilOffset = 0xC5
at SendOrPostThunk.UnhandledExceptionFrame(Object state) ilOffset = 0x0
at PumpBasedSynchronizationContext.DoPump() ilOffset = 0x2E
at WorkflowApplication.Invoke(Activity activity, IDictionary`2 inputs, WorkflowInstanceExtensionManager extensions, TimeSpan timeout) ilOffset = 0x23
at WorkflowInvoker.Invoke(Activity workflow, IDictionary`2 inputs, TimeSpan timeout, WorkflowInstanceExtensionManager extensions) ilOffset = 0x36
at SynchronousWorkflowActivityHost.ExecuteWorkflowUsingInvoker(Activity workflow, ICommonWorkflowContext context) ilOffset = 0xD0
at SynchronousWorkflowActivityHost.StartWorkflow(WorkflowActivationData activationData, ICommonWorkflowContext context) ilOffset = 0x73
at SynchronousWorkflowActivityHost.StartWorkflow(ICommonWorkflowContext context) ilOffset = 0xBA
at WorkflowProcessServiceInternalHandler`1.ExecuteSyncWorkflow(Guid workflowId, PipelineExecutionContext pipelineContext, IGenericEventData workflowInstanceData, Boolean isTriggered) ilOffset = 0x59
at WorkflowProcessServiceInternalHandler`1.ExecuteTriggeredSyncWorkflow(Guid workflowId, PipelineExecutionContext pipelineContext) ilOffset = 0x21
at SyncWorkflowExecutionPlugin.Execute(IServiceProvider provider) ilOffset = 0x2C
at V5PluginProxyStep.ExecuteInternal(PipelineExecutionContext context) ilOffset = 0x2A3
at VersionedPluginProxyStepBase.Execute(PipelineExecutionContext context) ilOffset = 0x65
at Pipeline.Execute(PipelineExecutionContext context) ilOffset = 0x65
at MessageProcessor.Execute(PipelineExecutionContext context) ilOffset = 0x1FB
at InternalMessageDispatcher.Execute(PipelineExecutionContext context) ilOffset = 0xE4
at ExtensiblePlatformMessageDispatcher.Execute(PipelineExecutionContext pluginContext) ilOffset = 0x0
at ExtensiblePlatformMessageDispatcher.CreateWithInvocationSource(BusinessEntity entity, Int32 invocationSource, ExecutionContext context) ilOffset = 0xB4
at BusinessProcessObject.Create(IBusinessEntity entity, ExecutionContext context) ilOffset = 0x54
at GenericActivityServiceBase.Create(IBusinessEntity entity, ExecutionContext context) ilOffset = 0xA1
at CommunicationActivityServiceBase.Create(IBusinessEntity entity, ExecutionContext context) ilOffset = 0x1A
at EmailService.SetRecipientsAddAdditionalAttributeAndCreate(AddressEntry[][] allResolvedAddressEntries, Email email, Entity emailDeltaEntity, String traceSubject, ExecutionContext context) ilOffset = 0x1DA
at EmailService.Deliver(Boolean userPromote, Guid emailId, String messageId, String subject, String from, String to, String cc, String bcc, DateTime receivedOn, String submittedBy, String importance, String body, BusinessEntityCollection attachments, Guid campaignResponseId, Entity emailDeltaEntity, ExecutionContext context, Boolean validateBeforeDeliver) ilOffset = 0x524
at EmailService.DeliverIncoming(String messageId, String subject, String from, String to, String cc, String bcc, DateTime receivedOn, String submittedBy, String importance, String body, BusinessEntityCollection attachments, Entity extraProperties, Boolean validateBeforeCreate, ExecutionContext context) ilOffset = 0xB8
at RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor) ilOffset = 0xFFFFFFFF
at RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments) ilOffset = 0x25
at RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture) ilOffset = 0xCF
at LogicalMethodInfo.Invoke(Object target, Object[] values) ilOffset = 0x4F
at InternalOperationPlugin.Execute(IServiceProvider serviceProvider) ilOffset = 0x57
at V5PluginProxyStep.ExecuteInternal(PipelineExecutionContext context) ilOffset = 0x200
at VersionedPluginProxyStepBase.Execute(PipelineExecutionContext context) ilOffset = 0x65
at Pipeline.Execute(PipelineExecutionContext context) ilOffset = 0x65
at MessageProcessor.Execute(PipelineExecutionContext context) ilOffset = 0x1C5
at InternalMessageDispatcher.Execute(PipelineExecutionContext context) ilOffset = 0xE4
at ExternalMessageDispatcher.ExecuteInternal(IInProcessOrganizationServiceFactory serviceFactory, IPlatformMessageDispatcherFactory dispatcherFactory, String messageName, String requestName, Int32 primaryObjectTypeCode, Int32 secondaryObjectTypeCode, ParameterCollection fields, CorrelationToken correlationToken, CallerOriginToken originToken, UserAuth userAuth, Guid callerId, Guid transactionContextId, Int32 invocationSource, Nullable`1 requestId, Version endpointVersion) ilOffset = 0x16E
at OrganizationSdkServiceInternal.ExecuteRequest(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, UserAuth userAuth, Guid targetUserId, OrganizationContext context, Boolean returnResponse, Boolean checkAdminMode) ilOffset = 0x1F1
at OrganizationSdkServiceInternal.ExecuteRequest(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, Boolean checkAdminMode) ilOffset = 0x2D
at OrganizationSdkServiceInternal.Execute(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, Boolean checkAdminMode) ilOffset = 0x26
at InprocessServiceProxy.ExecuteCore(OrganizationRequest request) ilOffset = 0x34
at IncomingEmailProviderBase.DeliverMessageInternal(EmailMessage emailMessage, Boolean validateBeforeCreate) ilOffset = 0x1B7
at IncomingEmailProviderBase.DeliverMessage(EmailMessage emailMessage, Boolean validateBeforeCreate) ilOffset = 0x19
at GetItemsStep.ProcessResponse() ilOffset = 0x5AB
at ExchangeIncomingEmailProviderStep.EndOperation() ilOffset = 0xFC
at ExchangeIncomingEmailProvider.ReceiveEmails() ilOffset = 0x92
at IncomingActivityProviderBase.Run() ilOffset = 0x42
at MailboxEmailOperation.PerformOperation() ilOffset = 0x2C
at MailboxOperationBase`1.Execute() ilOffset = 0xAA
at MailboxProcessingOperation.PerformOperation() ilOffset = 0x1A
at MailboxOperationBase`1.Execute() ilOffset = 0xAA
at MailboxOperationCommand.InternalExecute(MailboxAsyncEvent asyncEvent) ilOffset = 0x64
at AsyncCallbackHandler`2.ResumeExecution(IAsyncEvent asyncEvent) ilOffset = 0x56
at AsyncEventExecutionManager`2.ExecuteHandler(IAsyncEventHandlerFactory handlerFactory) ilOffset = 0x8A
at PoolHandler.ProcessAsyncEvent(IAsyncEventExecutionManager asyncEventExecutionManager) ilOffset = 0x144
at AsyncEventOperation.<.ctor>b__2(IServiceOperation operation) ilOffset = 0x0
at FaultToleranceBehavior.Execute(ServiceOperationAction operation, IServiceOperation operationParameter) ilOffset = 0x18
at MonitoredOperation.Execute() ilOffset = 0xD
at ThreadPoolQueueExecutionEngine.InvokeNextOperationInThreadPool(Object state) ilOffset = 0xC
at ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) ilOffset = 0x70
at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) ilOffset = 0x4
at QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem() ilOffset = 0x30
at ThreadPoolWorkQueue.Dispatch() ilOffset = 0xA3
>Crm Exception: Message: Expected non-empty Guid., ErrorCode: -2147220989, InnerException: System.ArgumentException: Expected non-empty Guid.
Parameter name: id
[2015-05-15 15:33:45.304] Process:CrmAsyncService |Organization:00000000-0000-0000-0000-000000000000 |Thread: 26 |Category: Platform |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: cf367175-12a2-4719-a5af-f53f7f254399 | ExceptionConverter.ConvertToFault ilOffset = 0x69
>UNEXPECTED: no fault?
My first thought was that the stack trace was really long… and then there was some mentioning of User with Guid 00000000-0000-0000-0000-000000000000.
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| Another kind of queue ticket |
As the Server Side Sync has something of a rep for not being the most reliable guy in Town, I wasn’t really sure if this error really was an error that we had caused or if there was something wrong with the server side sync. As my perception was that we hadn’t really changed any thing, I started with the recreating the mailbox, recreated the server profile, ran test and enable and that worked, but when I tried sending my own emails, from different email accounts, as you never know if there is something spooking it with a specific email address, I still never got the queue to read any emails, not even the test emails created by CRM. I was starting to get a bit short on hair by this time, so I resorted to my classical troubleshooting method of backing off as far as possible and seeing if things still were broken, and I hence deactivated all workflows and plugins that were associated to email and Queue item, and gave the user full access and I was once again awarded with this method, emails started arriving in the queue in CRM.
I then revoked admin access and started re-enabling each single workflow/plugin until thing started
breaking again. This turned out to be a painstaking process as the only way I found to test this was to send an email to CRM and then wait for about 5 minutes until it was/or was not pulled into the queue.
It took me more or less a days work just to find the two workflows that were causing the problems.
The actual problems in them selves, arn’t really that interesting, it turned out that the error message above was actually quite correct, If you try to set a null-user to an owner field, CRM will respond like this.
What I did notice however was that the workflows that we were using on “queue item” in this case were synchronous (yes, yes, we do have good reasons for it, I hope you do to, Otherwise, please choose asynchronous/background workflows) and as they broke, CRM did two interesting facts that are not very desirable and noteworthy:
- The mailbox was shut down for further email processing. It had to be “Test and Enabled” to start receiving emails again. I have yet to see a good way to do this in an automated fashion and to be able to monitor the mailboxes to see if they are working as expected.
- The email that was the cause of the breaking of the workflow, got lost. Even after the mailbox got reactivated, it had marked this email as read and did not read it into CRM despite the fact that it was neither in the queue nor as a lone activity which might have been the case if the Creation of the queue item broke. But obviously the entire process is handled atomically.
Based on this I have the following recommendations:
- If possible try to avoid an synchronous logic on receiving email or Creation of queue items. Try to move logic to asynchronous as this will cause errors to be non-fatal, like the two types of effects that are hard to handle above.
- If you do need to have synchronous logic on the receiving of emails or Creation of queue items try to add conditions in the beginning that will ensure that the logic only runs in those very specific cases where they are supposed to. Be aware of the fact that queue items can be associated to many different entities, so don’t rely on the fact that they should be only connected to something specific. At least take into consideration the fact that they will be connected to emails at some Point in time.
- I read an interesting fact today, that the activation of business rules Controls in which order they will be executed. If you are using CRM 2015 with server side (Entity) scope, this could probably cause similar issues if the activation is done haphazardly and causes the execution to be done in a way that can cause a bug and break processing of the queue item or email. I havn’t checked if these are run pre- or poststate but I think that depends on the action.
- If you get errors, especially when using CRM Online, try to replicate the error in the sandbox Environment and then either move backwards to a Point where it starts working again, or deactive Everything related to emails and queue items, make sure it works, and move forward. When you know where the error is, finding what the error is, is so much easier.
We also found a related bug in CRM today, if you try to create an asynchronous workflow that triggers on a field which has field based rights activated on it, it will break, with some weird error message about not being able to change domain for the user. The simple fix for that is to make the workflow synchronous and to make it run as the user that activates it, that worked. We didn’t try to run it as the user who created the workflow, as that is the same logic that is used in asynchronous workflows, I wasn’t too keen on trying something that was more likely to fail. If you have tried it, please leave a comment below.
I hope to see a lot of people tomorrow on the 19:th at the Swedish CRM UG Meeting!
Gustaf Westerlund
MVP, Founder and CTO at CRM-konsulterna AB
www.crmkonsulterna.se
by Gustaf Westerlund | Apr 21, 2015
After a lot of work a huge amount of MVP:s have now managed to achieve the second CRM Field Guide. I have this time had the honor of being among the authors of this very comprehensive title which goes into details of many areas that very few other books do. At almost 1000 pages it is something that you just have to have with you if you are a CRM expert, or claiming to be one. As Bob Stutz, said in his keynote here at eXtreme CRM today, it is impossible to keep all this information in the head, so we have helped you out, we have tried to destill it poured it into this book.
The book is for CRM 2013, which might seem strange, now that CRM 2015 Update 1 is about to be released but keeping up with Microsoft’s cadance is not easy. The absolut majority of the things in the book are still true, yes, there might be some new features in CRM 2015 that can be revised in the book, but I guarantee you that if you know the book by heart, you will be one of the best experts in the worlds on Dynamics CRM, even CRM 2015.
And from our perspectives as authors, most of us, like me, are CTO:s, Techical directors, CEO:s, or senior consultants and developers, we take a lot of our time to write this book, as we partly like to share our knowledge, and partly, I guess to be totally truthful, to feed our pride a bit :). However, the CRM market for books is very limited, and the time frame a book is current is very short, making piles and piles of money off a CRM book is almost impossible, it is probably better to go about your daily job. I would hence say that the best way that you can encourage us to write the next version of this book, is to tell us, the people who made it what you thought of it. What is good, what can be made better? Tell us what is useful for you when you are working with a customer, tell us what you lack. The more people showing interest in what we do, the more we feel inclined to make the next version.
To buy your copy, click on the image below. I have 25 discount vouchers, to my readers, so the first 25 people can use the code “Gustaf2013”.
Gustaf Westerlund
MVP, Founder and CTO at CRM-konsulterna AB
www.crmkonsulterna.se
by Gustaf Westerlund | Oct 25, 2014
During the CRM UG Summit I held a presentation on the subject of how to use the method described by Harvard professor John P. Kotter called the 8 Steps of Change to aid in the implementation of CRM in an organization. This is the first blog entry in a series which will discuss this subject. This first post will be on the question of if using this method is even justified?
Many companies do acknowledge that major change in the organization, like a fusion, changing from line to matrix organization, and so on, however, there are many companies that do not acknowledge that the implementation of a new CRM system is a change of such a substantial degree that it does require it to be handled as a change management Project.
If you are not already aware of the failure rates of CRM Projects, do have a look at the following links:
http://www.zdnet.com/blog/projectfailures/crm-failure-rates-2001-2009/4967
http://www.dmnews.com/63-of-crm-initiatives-fail/article/303470/
The numbers vary, if 70% failure or 30%, but the fact is that a substantial amount of Projects do fail and it is important to be humble to this in order to attempt to mitigate the possible risks of derailing the CRM investment.
Forrester researched 150 companies to find out which problems they were facing in their CRM initiatives as described here: http://blogs.forrester.com/william_band/12-03-01-dont_let_crm_pitfalls_trip_you_up
In short the problems can be divided into the following areas:
- Creating a CRM strategy – 18% strategy,
- inadequate deployment methodologies (40%)
- poorly defined business requirements (25%)
- lack of alignment on objectives (18%)
- Re-architecting customer-facing processes – 27%
- including technical/integration difficulties in supporting company processes (48%)
- poor business process design (31%)
- Selecting technology – 33%
- perceived shortcomings in vendor solutions (30%)
- a lack of skills needed to implement the solution (23%)
- system performance shortfalls (19%)
- Implementing customer-centric behaviors – 22%
- slow user adoption (49%)
- poor change management and training (36%)
- difficulties aligning culture with new ways of working (15%)
Several books could be probably be written based on this. From an implementation perspective, we can note that about 25% the companies, seem to be having no issues major problems with getting their CRM Strategy correct, they have managed to re-architect their processes and the have overcome all Technical issues, but still their issues lie with the implementation of CRM within the organization. If this is not justification enough that CRM is and requires dedicated and very deliberate change management within the organization.
As I Work as a Consultant, often contracted to implement CRM for a Customer, I would also like to note that Managing change within the organization is not something a temporary external party can do, why it is important to assign internal Resources at the implementing organization to drive the change management Project.
A final note, these numbers might be demoralizing if you are looking at starting you CRM Project or have started it, but I would suggest you look at it in another light. By seeing the problems and errors that others have faced and being open and transparent about your own issues you have a better chance of avoiding these pitfalls. I talked to one of the project leaders for one of the biggest infrastructure Projects in Stockholm which will be completed Before time and within budget. I asked her if she could give me one or two reasons why they were doing so well and she answered:
- We have very senior and technically experienced people in the Project leadership committee
- We have been very risk aware from the start, and have had weekly risk meetings
Gustaf Westerlund
MVP, CEO and owner at CRM-konsulterna AB
www.crmkonsulterna.se
by Gustaf Westerlund | Jun 24, 2014
Dynamics CRM 2013 has brought many changes and some are great and some might still need some tweeking. I for one am still looking forward to be able to customized some of the new Composite fields with the fly-outs that can be seen for instance in the name of a Contact or the addresses.
There is much to be said about addresses in CRM by the way, I have previously written posts on this
and in CRM 2013 there is still interesting aspects on this as the address names are not set, in the Composite address fields why you need to make sure that these are properly set if you are going to use the address lookup functions that are available in for instance the quote, order or Invoice entity. My strong advice is also that the addresses of account and Contact be defined, for example, account address1 is visiting address and account address2 is postal address. The reason for this is it simplifies searching a lot when everyone knows what address1 is, and you can also have a workflow or Other logic that sets the addressname correspondlingly.
And just to say this again as I too often run into it, do not add fields to the account or Contact entities regarding address as the built in ones are linked by the platform to the Customer address entity and you need to fully understand how this linking is done and be able to mimic its behaviour for new fields before adding a new address field, otherwise you might be painting yourself into a corner, as the saying is in Sweden.
A nice new feature that I noticed when working with the Composite address fields is that they adapt the layout of the address to the country. See the following example:
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Setting of the address in the fly-out
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Postal address with Swedish format
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Postal address with English format, by changing Country/Region to England.
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Not sure if you can find any formatting information in CRM regarding this that can be used for Reporting or similar, that would be great though so if anyone knows anything about where this formatting is stored, please leave a comment.
Gustaf Westerlund
MVP, CEO and owner at CRM-konsulterna AB
www.crmkonsulterna.se
Rickard and I, who were troubleshooting this together, enabled the dev-mode in IE (pressing F12, if you don’t know it) and opened a case. The odd thing was that the point where it broke was in one of Microsoft’s functions. I have been unable to recreate the error now so I cannot show it. And after some nitty gritty debugging in IE, we found that the script seemed to be missing “productid” and “primarycontactid” or in laymans terms, Product and Contact.
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