Using queues is in D365/CRM for managing functional email addresses is the the only way to go as far as I know, unless you want to set it up as a full user, which I don’t really see the point of.
I recently ran into an interesting issue with a customer pertaining to queues and that is when you want to be able to forward mails internally to users that are registered in D365/CRM. What happens is that with the standard setting you will get two emails. Hence, you might think that going into System settings and the email tab and unchecking the “Track emails sent between CRM users as two activities”. However, this will have the unpleasant effect of disabling internal emails to queues, or in other words, if an internal user sends an email to a queue, to a system with this setting unchecked, D365/CRM will simply ignore the mail and not pull it into the D365/CRM.
There is a setting here called: DoNotIgnoreInternalEmailToQueues which by default is set to False. So, if you uncheck the “Track email sent between to activities” and then set this to True, the system will not ignore your internal emails.
A small word of caution, OrgDBOrg settings are fringe (but still supported) settings which hence are probable not as tested as normal settings in D365. I would hence recommend that you only use OrgDBOrg setting in the case you need very specifically them.
George Doubinski is coming to Stockholm and he is going to be holding a very rare level 300 (= advanced) Dynamics 365 developer training.
George is an MVP and a good friend of mine and one of the bright beacons in the D365 community, co-founder of both http://crmtipoftheday.com/ and http://crm.audio/ . He is an excellent developer who told me that he is always striving to learning something new. Last he said his goal was to learn a new programming language every year. And to top that off, he is a great presentor and teacher as he is a lot of fun to listen to and almost none can match his skills when it comes to coding in Dynamics 365.
We at CRM-Konsulterna were very happy when we were able to convince him to come to Sweden and Stockholm and teach us some of what he knows! He lives in Australia so this doesn’t happen often.
During the CRM UG Summit I was approached in the Medic booth by two nice guys from Microsoft who asked me if they could show me and get my opinion on a new feature of Dynamics 365. It was the AppDesigner. There had been so much hype around a lot of the other stuff (editable grids, editable grids, editable grids) that I hadn’t noticed this and when they showed it and I had time to think about it I recognized that it is really a cool and useful feature that I think can do a lot of good in the system.
One of the things I try to evangelize about is to slim the system down, not “dumb it down” but make it slim, and efficient to what you are trying to do. Hence not include a lot of unnecessary stuff. The AppDesigner is excellent for this, it creates subsets of Dynamics 365 (not operations/financials) into what are called apps. With their own sitemaps, view sets, form sets, business process flow sets, chart sets.
I made another film about this, on how to enable and get going with it. Why not watch it?
So, time to try something new. I recorded a small screencast with SnagIt to show how easy it is to enable the awsome new feature Editable grids in Dynamics 365. So, please have a look and let me know what you think!
And yes, I know I keep saying CRM, and Dynamics CRM. I have been working with this product for more than 11 years now. It’s going to take some time for this old dog to sit.
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